Privacy Policy

Last updated: April 20, 2026

What is BidSwiss?

BidSwiss is a secure, fully automated online auction platform. Users can register, view active auctions, and bid anonymously on auction items. All auction activities are managed through automated systems with payment processing via Stripe.

Information We Collect

Email Address

When you create an account, we collect your email address for authentication and account management purposes.

Auction History & Bids

We collect and store your auction participation history, bid amounts, and auction outcomes to manage bids and facilitate payments to winning bidders.

Payment Information

We do not store your banking or credit card details. Payment information is handled exclusively through Stripe via Setup Intent for secure payment processing. Only Stripe tokens and payment records are stored in our database.

Device & Session Data

We collect IP addresses, browser types, and session information for security, fraud prevention, and service improvement purposes.

Analytics & Usage

We use analytics tools to understand how users interact with our platform, including pages visited, time spent, and general location data (country/region level).

Cookies

We use cookies to maintain your session, remember preferences, and analyze platform usage.

How We Use Your Information

  • To manage your account and verify your identity
  • To process bids and facilitate payment for auction winners
  • To send auction notifications and results
  • To prevent fraud and ensure platform security
  • To improve and optimize the auction platform
  • To analyze usage patterns and user behavior
  • To comply with legal and regulatory obligations

Stripe Payment Processing

Payment processing is handled by Stripe, a PCI DSS Level 1 compliant payment processor. We use Stripe's Setup Intent to authorize and process payments for auction winners. Your card details are not stored on our servers - only Stripe tokens for payment processing are retained. Stripe's privacy policy governs the handling of payment data.

Cookies & Tracking

  • Essential Cookies: Required for authentication, session management, and security
  • Analytics Cookies: Help us understand platform usage and user behavior
  • Preference Cookies: Remember your language and display preferences

Your Rights (GDPR Compliance)

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Third-Party Services

  • Stripe: Payment processing and Setup Intent for secure transactions
  • NeonDB (PostgreSQL): Database hosting and data storage infrastructure
  • WebSocket Services: Real-time auction updates and bidding notifications
  • Analytics Providers: Website usage statistics and behavior analysis

Logs & Monitoring

We maintain logs of auction activities, CRON worker processes, payment transactions, and platform access for security, debugging, and compliance purposes. Logs are retained for the duration necessary to fulfill these purposes.

Data Security

We implement industry-standard security measures including encryption, secure database practices, and access controls to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we retain data as required by law or for legitimate business purposes (e.g., fraud prevention, legal disputes).

International Transfers

Your data may be transferred to and processed in countries other than your country of residence. By using BidSwiss, you consent to the transfer of your data as described in this policy.

Children's Privacy

BidSwiss is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

Contact Us

If you have questions about this privacy policy or your personal data, please contact us at: support@info.bidswiss.ch

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our site or sending you an email. Your continued use of BidSwiss after changes constitutes your acceptance of the updated policy.